European Stability Mechanism

Support Engineer 03/2021-10/2022

◾1st and 2nd level support (onsite and remote) and point of contact between the users and the different IT departments
◾Reception/emission of calls, e-mails, and tickets, clearing up queries, following up cases and timely resolution of incidents and request (SLA, SLR)
◾Creation of accounts for new employees and deactivation of accounts for leavers
◾AD user management and access rights management on Windows Server 2016
◾Install, configure and troubleshoot Software and Hardware
◾Resolving Network issues (WIFI, LAN, VPN, Cable Patching)
◾Azure Portal, SCCM, File Server, O365
◾Monitoring and Reporting errors (Nexthink)
◾Mail Account management (Exchange Server)
◾Ticketing Management (ServiceNow, Jira )
◾Collecting information such as logs to investigate the root cause of each issue
◾Deployment and improvement of IT processes within ITIL standards

Deloitte

IT Helpdesk 12/2019-03/2021

◾Front desk 1st Level Support
◾Solving issues with corporate applications (Office 2016, O365)
◾Assisting users with financial applications (Bloomberg, MATLAB)
◾Setting up meeting rooms and supporting Conference software (WebEx,Teams, Zoom)
◾Providing data as for analysis, overviews, statistics, reports.
◾Manage IT Inventory
◾Install, configure and troubleshoot Software and Hardware

Kuehne + Nagel

1st Level Business System Support 03/2017-02/2019

◾Issuing of working instructions and other documentation for Business System support team.
◾Checking, adjusting and refining error messages caused by missing and/or incorrect data sent from customers and third parties.
◾Timely resolution of issues and root cause analysis of each issue.
◾Bug reporting and follow up of fixes including testing.
◾Support during UAT/SiT sessions in cooperation with Implementation Support.
◾Bug fixing, emergency response (handling of mission critical situations).
◾Providing data as for analysis, overviews, statistics, reports.
◾Compliance with the relevant GDP/GxP requirements, guidelines and quality standards for pharmaceutical customers.
◾Set up and maintenance of master data for related applications.
◾Upload and technical support of rate related data.
◾Testing of new releases/new versions or customer related test in any applications in use.
◾Knowledge transfer and management.
◾Creating and conducting of training units and issuing of training material.
◾Deployment and improvement of IT processes.
◾Issuing of working instructions and other documentation for Business System support team. First level User Support for internal and external clients

Desigual

Sales Assistant 2017-2018

◾Assistant Sales (gerer les ventes sur la magasin, s'occuper des commandes clients, s'occuper des encaissements).
◾Merchandising (placer les articles correctement dans le magasin).
◾Stock (assurer la proprete de l'espace commun et l'approvisionnement du stock en vetement ou en fournitures).
◾Management (faire des plans d'actions sur la magasin en periode de grosse activite, faire des plannings, faire des reunions produits).

Fira Barcelona

Network engineer 2017-2018

◾Testing and ensuring wireless services for exhibitors
◾Testing and ensuring cable services for exhibitors
◾Training other Onsite Support technicians
◾Giving support to the exhibitors on the event of an incidence
◾Locating wireless interferent sources to reconfigure or disconnect these
◾Giving support to visitors to connect to different wireless services

TAIS | Tote Vignau | Eventhunters | Lamarca

Senior Event Coordinator 2017-2018

Handling Agent 2017-2018

Transport of passengers with reduced mobility in Barcelona's airport.

Helpdesk IT Support 2017-2018

Resolution of issues and clearing up queries from Exhibitors, Visitors & Partners of the GSMA Mobile World Congress.